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© 2021 inMusic, Inc. All Rights Reserved. Privacy Policy Terms of Use Terms of Use. Microsoft provides in-box drivers for several of those device classes, called USB device class drivers. If a device that belongs to a supported device class is connected to a system, Windows automatically loads the class driver, and the device functions with no additional driver required. If drivers were not downloaded automatically by Windows Update, use Device Manager to refresh the driver from Windows Update, or contact the device manufacturer. I’m Moli, your virtual agent. I can help with Moto phone issues.
This article helps to fix an issue in which Windows 10 doesn't install specific drivers for USB audio devices on the first connection.
Original product version: Windows 10, version 1703
Original KB number: 4021854
Symptom
When you connect a USB audio device to a Windows 10 Version 1703-based computer the first time, the operating system detects the device but loads the standard USB audio 2.0 driver (usbaudio2.sys) instead of the specific device driver.
Cause
This issue occurs because the USB audio 2.0 driver (usbaudio2.sys) isn't classified as a generic driver in Windows 10 Version 1703. Therefore, the system assumes that a compatible, nongeneric driver is installed for the device even though the driver is generic.
This issue also causes Windows 10 Version 1703 to postpone the search for other compatible drivers through Windows Update that typically occurs immediately after you install a new device.
Resolution
To fix this issue, use one of the following methods.
Method 1
To resolve this issue, install update 4022716.
Method 2
If the device-specific driver is distributed through Windows Update, you can manually update the driver by using Device Manager. For more information about how to do this, see update drivers in Windows 10.
Method 3
If the device is not yet connected, first install the device-specific driver, such as by using the appropriate installer. After the device-specific driver is installed, Windows 10 will select that driver instead of the standard USB audio 2.0 driver when you first connect the device.
Note
See the device manufacturer's user guide for specific instructions about how to install the driver.
Method 4
If the driver isn't distributed through Windows Update, you can manually reinstall the driver. To do this, follow these steps:
- Install the device-specific driver (see Method 2).
- Open Device Manager.
- Right-click (or tap and hold) the name of the device, and then select Uninstall.
- Restart the computer.
When it restarts, Windows will try to reinstall the device by using the device-specific driver.
You can enjoy high-quality audio playback from the D/A converter built in to this unit by inputting music files into this unit from a computer via USB connection.
Before USB connecting this unit to your computer, install the driver software in your computer.
Also, you can use whichever commercially available or downloadable player software you like to playback files on your computer.
OS
Mac OS X 10.6.3 or later
USB 2.0: USB High speed/USB Audio Class Ver.2.0
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Installing the driver software
The driver software cannot be installed correctly if your PC is connected to the unit by a USB cable.
If the unit and your computer are connected by a USB cable and the computer is switched on before installation, disconnect the USB and restart the computer.
The installation starts. Do not perform any operation on the PC until the installation is completed.
For details on connections, see Connecting a PC or Maclink.
When the unit power is turned on, the PC automatically finds and connects to the unit.
When there is a checkmark for a different device, click “Marantz USB Audio” and “Set Default”.
Outputs a TEST signal from the PC and checks the audio output from the USB-DAC function.
The Digital Audio Interface Properties window is displayed.
It is recommended that “2 channel, 24 bit, 192000 Hz (Studio Quality)” is selected.
Check that audio from this unit is output from the PC.
The dedicated driver must be installed in the PC before this unit is connected to a PC. Operation will not occur correctly if connected to the PC before the dedicated driver has been installed.
Marantz USB Devices Driver Download
Operation may fail in some PC hardware and software configurations.
Install the desired player software on your computer beforehand.
Use the rear panel USB-DAC port to connect this unit to a computer.
For the connection procedure, refer to the Connecting a PC or Maclink section.
The USB-DAC input indicator flashes if this unit cannot detect the sampling frequency of the input signal.
See D/A converterlink.
Perform operations such as playback and pause on the computer. At this time, you cannot perform operations with buttons on this unit or the remote control.
You can also control the volume and equalizer on the computer. Enjoy playing music at the desired volume.
When this unit is functioning as a D/A converter, sound is not output from the computer’s speakers.
If the computer is disconnected from this unit while the computer music playback software is running, the playback software may freeze. Always exit the playback software before disconnecting the computer.
When an error occurs on the computer, disconnect the USB cable and restart the computer.
Marantz Usb Devices Driver Downloads
Use a cable that is 3 m or less to connect to the computer.